Overview

At Presentuespecial, we are committed to providing you with valuable resources and guidance for creating cozy atmospheres with hygge-inspired design. This Return Policy outlines the terms and conditions regarding returns, refunds, and cancellations for any services or digital products we may offer.

Digital Products and Services

As our website primarily provides informational content, design guidance, and interactive tools, please note the following:

• Free resources and content are provided as-is for your use and inspiration
• Digital downloads, if provided, are generally non-refundable once accessed
• Consultation services may be subject to specific cancellation terms outlined at the time of booking

Physical Products

If we offer physical products in the future, the following return policy will apply:

Return Window

You may return unused items in their original packaging within 30 days of purchase for a full refund or exchange.

Conditions for Returns

• Items must be in original condition and packaging
• Proof of purchase is required
• Personalized or custom items may not be eligible for return

Refund Process

If you are eligible for a refund:

1. Contact us at the email address or phone number provided below
2. Provide your order number or purchase details
3. We will review your request and respond within 5-7 business days
4. If approved, refunds will be processed to the original payment method within 10-14 business days

Cancellation Policy

For consultation services or scheduled appointments:

• Cancellations made 48 hours or more in advance will receive a full refund
• Cancellations made less than 48 hours in advance may be subject to a cancellation fee
• No-shows may forfeit their payment

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs if applicable.

Return Shipping

For eligible returns, customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error by us. We recommend using a trackable shipping method for returns.

Questions About Returns

If you have questions about our return policy or need assistance with a return, please contact us:

Address: 1294 Willow Creek Drive, Austin, TX 78745, United States
Phone: +1 (512) 347-1141
Email: info@presentuespecial.cv

Policy Updates

We reserve the right to update this Return Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.